Manual 3
Procedure followed in decision-making process
(Section 4(1) (b) (iii))

Flow Process Chart for Patient Care in Dispensaries of Ayurveda, Unani and Homoeopathy


S. NO.

Activity

Level of action

Time Frame

1

To register the patient and allocate a registration number to the patient on the OPD slip.

Pharmacist /Class-IV

5-10 minutes 

2

To direct the patient to the appropriate department. 

Pharmacist/Class-IV.

5-10 minutes 

3

To examine the patient, diagnose sickness, determine line of treatment prescribe medicine, direct for further investigations and provide medical service.

Doctor In-charge

Acute Cases
Chronic Cases

4.

To direct the patient to Pharmacy Counter for getting medicine.

Doctor/Pharmacist

5-10 minutes.

 

 

 

 

 

 

 

Flow Process Chart for Patient Care
in OPDs of AYUSH Hospitals


S. NO.

Activity

Level of action

Time Frame

1

To register the patient and allocate a registration number to the patient on the OPD slip

Registration Clerk

Same day - 5 minutes

2

To direct the patient to the Doctor In-charge

Doctor In-charge

Same day -5 minutes

3

To examine the patient, record the case

Doctor In-charge

45minutes – One hour

4.

Case Analysis

Doctor In-charge

45 minutes- One hour

5.

Investigation advised

Doctor In-charge

5 minutes

6.

Prescription

Doctor In-charge

10-20 minutes

7.

Investigations Done

Technicians

15-20 minutes

8.

Submission of Investigations

Doctor – In-charge

15-20 minutes

9.

Management Advised, diet exercise

Doctor- In-charge

10 minutes

10.

Dispensing of medicines

Pharmacist

5-10 minutes.

 

 

 

 

 

 

 

 

 

Flow Process Chart for Patient Care
in IPDs of AYUSH Hospitals


S. NO.

Activity

Level of action

Time Frame

1

Registration of Patients 

Registration Clerk

Same day - 5 minutes

2

Case taking and analysis

Registrar/Senior Resident

Within two hours of admission in chronic cases and immediately in acute cases

3

To discuss and decide about the medicine 

Registrar/Unit In-charge/Other Doctors of the Unit

Within three hours of admission in chronic cases.

4.

Investigations of the Patient

Registrar/IPD In-charge

Same day or within two days depending upon the type of investigation.

5.

Dispensing of Medicine

Staff Nurse

Immediately as advised by Doctor.

6.

Discharge of Patient

Registrar and any of the Unit Doctors

As per the case.