| Dear
Citizen,
With this we make available for you another channel for putting across
your grievances, which could not be settled by field units/offices. You
can not only lodge your grievance here but also monitor its status. Availablity
of data on grievances and its analysis will also enable us to identify
weak spots so that corrective steps can be taken.
The Form has been so designed that your grievance gets sent directly to
the Zonal/Divisional officer for quick action and feedback. Providing
correct information on area, department etc. is thus vital for selection
online of appropriate office to which the grievances gets allocated automatically.
Proper escalation mechanism has been incorporated which attract the Head
of Department/Agency and then my office.
Your suggestions on this newly developed system will be of great help
to us to serve you better.
With regards
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