MANUAL - 1
of organization, function and duties
[Section 4(1) (b) (i)]
1. Aims and objectives of the organization:
The main aim of
the department is promotion of tourism in the NCT of Delhi. It,
therefore, involves formulation, implementation and monitoring of tourism
related schemes/plans for promotion of tourism & tourism infrastructure,
coordination and regulatory functions related to tourism matters in the NCT of
formulate and implement policies for promotion of tourism infrastructure in
provide all necessary facilities to promote tourism in
provide safe, eco friendly, cost effective and efficient accommodation and
tourism infrastructure to tourists and revive traditional culture of
by way of organizing various kinds of
3. Brief History and background for its establishment.
The activities of Tourism, prior to
1999. were part of Transport Department. However, in 1999, to give due
importance to Tourism related activities, it was separated from Transport
Department and given the status of an independent Department under allocation
of business Rules 1993.
4. Allocation of business
Tourism Department , Govt of NCT of Delhi, conducts the following business.
Classification of Hotels.
Delhi Tourism Transport & Development Corporation (DTTDC).
Development and Promotion of Tourism.
Licensing of Travel Agents.
Approval of Restaurants.
Paying Guest Residential Accommodation for the
5. Details of services rendered
of stand alone Restaurants.
B Registration of Paying Guest
C Grant- in- Aid to
D. Grant-in- Aid to DIHM & CT
E Inspection and classifications of
gets most of its schemes implemented through DTTDC. Besides,
a scheme, namely, PGRA is being implemented by the department wherein
residential premises are registered as PGRA by the department. Further
a voluntary scheme of granting approval to the restaurants is also being
implemented by the department. Both these aim at promotion of tourism in
The department is
headed by Pr. Secretary (Tourism); Joint Secretary (Tourism) is also posted in
the department. There is one post of Assistant Director (Tourism) and
three posts of Research Officers followed by 10 posts each of Statistical
Assistant & Statistical
Investigator, LDC and process servers.
7. Citizen interaction:
Tourism Department always welcomes suggestions and gives due regard to general
public and if any grievance is there from any public, it is taken care of.
8. Postal address of the office.
Tourism Department is located at Room No. 176, Old Secretariat, Delhi - 110054.
9. Map of office location :
The administration branch is not in
a position to provide the map of this office.
10. working hours of the office
The office remains open from 9.30 A.M to 6.00
11. Grievances redress mechanism:
For redressal of grievances one may contact the following officers on any
Assistant Director (Tourism)
23890266 23890254 (Fax)
Joint Secretary (Tourism)
23890243 23890254 (Fax)
Principal Secretary (Tourism)