very inception our Government has sought to devise institutional forms of
citizen-government partnerships and increase the efficacy of existing
representational forms of participation. The edifice of our governance rests on
this sturdy foundation, peoples’ participation. And, this is not lip service.
Slowly but surely we are evolving a mechanism of an active, effective and target-oriented
citizen-government partnership, ‘Bhagidari’. This has both enriched and
imparted new meaning to democratic governance.
the Citizen’s Partnership in Governance -
is a means for facilitating citywide
changes in Delhi,
utilises processes and principles of
multi-stakeholders (citizen groups, NGOs, the Government …) collaboration,
applies the method of Large Group
aims to develop
‘joint ownership’ by the citizens and government of the change process.
facilitates people’s participation in
days of Mahatma Gandhi,
our leaders have striven to involve the common man in governance. Gandhiji
talked of giving power to the people. Then came the various experiments with
decentralisation and involving people in governance – the experiments with the
Community Development Projects in the 1950’s, the Panchayati Raj Movement of
the 1960’s. Late ShriRajivGandhi
had painstakingly got the 73rd and 74th amendment to the Constitution passed by
the Parliament that ensured democracy at the grass-root levels in our
Panchayats and Municipalities.
Our Philosophy of Governance
with this ideological heritage, on assuming power in December 1998 this
Government outlined a philosophy for governance – responsive and participative.
This has specifically stemmed from the belief that Government must work in
partnership with the people. Citizens must feel that successful and meaningful
governance cannot be achieved without their involvement and without their role.
In view of this the concept of ‘Bhagidari’ : The
citizen – government partnership was evolved and the ‘My Delhi – I care’ drive initiated.
Evolution of the Bhagidari Concept
initiative receives a mixed response. While some accept the change willingly
and voluntarily, others resist, mistrust or remain apathetic. Herein lies the challenge of successfully managing the change
process. So the need was to identify or develop a model that helps the citizens
and government officials meet, sit together, interact, overcome their
inhibitions, and develop a real dialogue, to act together and solve problems
together. This would help involving the citizens in governance.
To evolve a
mechanism for putting the concept of Bhagidari into practice, wide
consultations were initiated with various citizen groups-the Resident Welfare
Associations (RWAs), the Market and Traders Associations (MTAs) and other NGOs.
Discussions were also held with Municipal Corporation of Delhi, Delhi Development Authority, New Delhi
Municipal Council, Delhi Vidyut Board, Delhi
jal Board and Delhi Police and the Department of Environment and Forest. These departments subsequently became the
participating Departments in the Bhagidari Programme.
Issues Taken Up
that have been taken up are simple and common issues that impact on a citizen’s
everyday life. These are issues that are amenable to simple solutions. The idea
is to build up on these first successes and to take the movement forward to
addressing more complex matters.
Jal Board (DJB)
RWAs to be made aware of water
Payment and collection of water bills to
be done by RWAs
Distribution of water through
Replacing old/leaking pipelines
Water Harvesting-involving RWAs
RWAs role in internal colony sewage
Desilting of sewers
Awareness against using water from Hand
Pumps for drinking purposes.
Vidyut Board (DVB) *
Load shedding information will be given
DVB will establish Complaint Cell specially for Bhagidars.
Information will be provided to RWAs by
DVB staff posted in their respective areas
Electricity meter reading will be done
by RWAs and officials of DVB
Load enhancement to be made easy
Meter name change in co-operation with
Revenue enhancement and its
re-investment- involving the RWAs
Replacement of ‘Low tension wires” and
Vidyut Board has now been unbundled into five companies as a part of power
sector reforms. The Generation Company and the Transmission Company are
Government owned whereas the three Distribution Companies are in private hands
(two owned by BSES and one by Tata Power). The private distribution companies
are also now participating in Bhagidari.
For Municipal Corporation of Delhi (MCD)
House tax collection by interested RWAs
Maintenance of community parks through
Management of community hall through
Sanitation services to be supervised by
Information on Sanitary staff to be
given to RWAs
Imposition of fine on littering in
co-operation with RWAs
Desilting of nallahs
Removal of stray and dead animals from
Maintenance of Roads and Back Lanes on
Solutions on community bins
RWAs role in internal colony sewage
Overseeing the work of sanitary staff by
Door to Door collection of Waste/Garbage
Generation of public awareness on
For Department of Environment and Forests (E&F)
and maintenance of saplings
Greening of the colony
To discourage use of plastic bags
through involvement of RWAs
antecedents of domestic help
Regulation of traffic
Prevention of illegal
sale of liquor
Development Authority (DDA)
Solutions to prevent encroachment
Maintenance of community parks
Prevention of encroachment
Maintenance of common areas
Parking inside the colony
Issues exclusively for MTAs
A) Weights and Measures
Weights and measurements used for
Indigenous and imported package
of beverages, ice creams, mineral water bottles at MRP
Registration of packers and importers
Inspections and challans
B) Sales Tax
communication channels for disseminating Sales Tax information.
channels for reviewing feedback on Sales Tax from dealers.
Joint detection of
bogus and unregistered dealers.
Interface between sales
tax field officers.
C) Industries Department
Handing over of the estate / maintenance
services to MCD in a time-bound manner – procedural aspects only.
Uninterrupted Power supply metering,
billing and changes in rules / regulations.
Adequate and potable water supply “No
Supply, No Billing” principle.
CETP – a) Costing of Plants, b)
escalation and govt. to bear escalation, c) Responsibility of maintenance,
d) Cost of maintenance.
Clearance of encroachments in parks, and
on roadsides and pavements within industrial area / estates.
Provision of streetlights in the
Removal of Slums / JJ clusters,
encroachments on approach roads and pavements, etc.
Rain Water Harvesting.
MCD factory license – one time fee – no renewal-permission
for industries on floors (as flatted factories).
One-window service concept.
Inspection methods and procedures.
Conversion to freehold plots and shed –
procedures / modalities.
Allotment of land to associations for
administration of estate and provision of P.O., Bank, Fire Station (on TOP
priority where land already allocated), R&D centre, tool room, etc.
Categorisation of units by DPCC (Green
Orange, Issue of consent in time-bound manner).
Industrial waste / solid-waste disposal.
(Monitoring and Evaluation)
consultation with the Asian Centre for Organisation Research and
Development,(ACORD), a professional body, the “Large Group Interactive Events’
(LGIE) was devised as an appropriate model to train citizen-groups and
government officials ( of all levels) to sit together, to discuss their
viewpoints on common problems and build up consensus for solutions and their
implementation. This model envisages the following steps:
Workshops with citizen groups be held where
representatives of citizen groups discuss the selected issues with officials of
Public Utility Departments, viz. Municipal Corporation of Delhi, Delhi Development Authority, Delhi
Vidyut Board, Delhi Jal Board, Delhi Police, Sales Tax Department and the
Department of Environment and Forests.
workshop of three days duration will have the participants seated in a
tablewise arrangement. Each table has 4 citizens (2 each from 2 citizen groups,
viz. Residents Welfare Association or Market Traders Association) and 5-6
officials of Public Utility Departments. Care is taken to seat area officials
of Public Utility Departments at the table where representatives from citizen
groups of their area are sitting. In a workshop around 30-35 such table
arrangements are made.
table group works on issues selected by the Design Team. The group discusses
and builds consensus on solution of issue-based problems. Each stakeholder’s
(including the citizen’s) role and responsibilities are identified and
After the workshop, the RWA/MTA wise list of solutions is sent to concerned
departments and Deputy commissioner (Revenue) offices.
They hold regular meetings to implement and monitor solutions.
The Area Officers ensure a fortnightly meeting with their area RWAs. The
District Officers of the public utilities monitor and co-ordinate the working
of these Area Officers.
Monthly reviews are taken by the Heads of Departments and the Deputy
Quarterly reviews are taken by the Chief Secretary and the Steering Committee
headed by Chief Minister.
have got the evaluation of the programme done by way of a Mid Term Impact
Assessment through our consultant firm, i.e. ACORD. The report of this
assessment has indicate that people have by and large
appreciated the programme but the Government officials are required to
citizens from All over citizen groups, Ministers MLA’s, MP’s All Deptt. of
Delhi Govt. DC”s(Rev), MCD, DJB, DDA, NDMC, DP, Discom, Sahitya Kala Parishad,
Counsellor,Market Trader Association/ Industrial Associations (Rural Group),
Delhi Fire, DTC
stall by various Govt.Deptt.,
showcase, Success stories by Citizens & Govt. Deptt. folk
dance programme, kawali programe with music, HasyaKaviSamellan, Screening on short
film on energy & water conservation, refreshment.
BEST RWAs (19-04-2003)
Name & Address of the
Federation of I.P. Ext-II,
H.B.71, KiranVihar, Delhi.
Association, R-599, New RajinderNagar, Delhi
Panchsheel co-op. Group
Housing Society, Panchsheel Club, New
Coca Cola India, EnkayTower, UdyogVihar-V,
Sh.Sunil Gupta, Vice President
Asian Centre for
organization Research & Development (ACORD) C-126,Greater Kalaish, New
Sh. MDG Koreth
Delhi Jal board
Sh. Ravi Dass
of annual Bhagidari function/Mela/
12,000 participants from all
over citizen grps, Market, Trader Association, Rural Group, Industrial Association,
DSIDC, DTTC, DTC All Deptt. of Delhi Govt., NDMC,
MCD, DJB , Discom, Delhi Fire, DDA, DP, MP’s, MLA’s Councillor, All RWA,
Cantonment Board, DC’s(Rev), All Resident Commnr. of
states & General Visitors.
PragatiMaidan, Hall No.18
Exhibition Hall, Showcase of
success stories by Citizen Groups & Govt. deptt Culture programme by
Sahitya kala Parishad & RWA’s, Distribution of award Release of
accommodation before page-3. HasyaKavi
18000 participants from
various Citizen groups- RWA, Market Trader Association, Industrial
Association, Vidhalaya Kalyan Samiti & Rural Group, All Govt. Deptt. Civic
agency, Ministers MLA’s, MP’s, All Deptt. of Delhi Govt. DC’s(Rev), MCD, DJB,
DDA, NDMC, DP,DSIDC, MCD, DJB, DDA, NDMC, D.P, Discom, Delhi Fire
Hall 2 to 06
+ 5 Spl. Commen-dation
show- case of success stories of Bhagidars (Citizen Groups & Govt.
Deptt.) Culture programme by SahityaKalaParishad,
Award distribution, Address by CM, Culture programmes by Bhagidari,
Refreshment, Lunch, HasyaKaviSammellan,
3. Best VidyalayaKalyanSamiti
vidyalaya No.1 gandhi Nagar, Delhi
b. SarvodayaCo-edSchool, Jaidev park,
for outstanding work in the stree Shakti groups
Apartment, 45 Mall Road, Delhi-110 007
Col.H.S. Gujarat, Secretary
FIST RWA, KasturbaNiketan,
Sadar Bazar Traders Welfare Association, Sadar Bazar,
1.Special Commendation for
Mishra from his contribution as Dy. Secretary (Bhagidari) in the office of
Chief Minister for four years.
Asian Centre for Organization Research & Development (ACORD), Greater
Kailash, New Delhi.
Coca-Cola India Ltd.,
Date of annual Bhagidari function/Mela/
No. of Awardy
participant from various citizen groups, Market Trader Association,
Industrial Association, Rural Group, School Children & Genral Public All
Deptt. GNCT of Delhi, Delhi Tourism, DSIDC, SahityaDelhi Fire, DFC,NDMC, Delhi Commission for
women Ministers MLA’s, MP’s
Hall No-1,7A,B, C, E & HansDhawani, Theatre
+14 Spl. Commendation
On 2-2-07, Workshop on waste
management, (No. of participants-350)
development on kitchen garden, (No. of participants-200)
On 2-2-07workshop on
disaster management,(No. of participants- 550)
On 2-2-07 workshop on water
conservation & rain water harvesting, (No. of participants - 600)
On 3-2-07 workshop on sharing the
experience /success stories by (No. of participant - 456)
- VidhyalayaKalyanSamiti (No. of participants-
- Eco club (No. of
- Stree Shakti (No. of
On 3-2-07 Work shop on power
conservation (No. of participants-225)
Exhibit showcase cultural
Folk Dances by
Popular Band Ïndian Ocean”
Music programe by
Punjabi Folk Dances,
Folk Song in Sindhi
vFree Health Check-up Camp for Senior Citizens
vSpecial Stree Shakti Camp
Distribution of award
RWAs (2-3, Feb,2007) (2006-07)
Name & Address of the RWA
The Delhi Sainik Co-op Housing Building Societies Limited,
Near Rani Bagh,
Wg. Cdr. V.S.Sahni,
Green View Apartments Resident Welfare Association, 80-SFS
Flats, HariNagar, New Delhi.
Sh.Ranbir Singh, President
Welfare Society (Regd), D-29, Marg 13, Saket,
B-77 NarainaVihar, New Delhi-28
Delhi Residents Welfare Federation 1618, Chandrawal Road,
Central Govt. Employees
RWA, Sector-11, (Block 18-42), Sec-II, Gole Market, DIZ Area,
Association (Regd.) 28/7, Old RajinderNagar,
RWA, Double Storey, New
Rajinder Nagar, 542, Double Storey, New Rajinder Nagar, New Delhi-60
Munirka Vihar Welfare
Parking lot, MunirkaVihar, New Delhi-67
Bengali Market Trader
Associaiton, 2-3, Bengali Market, New Delhi-1000001
Basant Lok Community
Centre Welfare Association (Regd.) VasantLok,
VasantVihar, New Delhi-110057
Sh. Vimal Jetha, President
Gram Vikas Mandal, Vill.
Sh. Shiv Narain, Secretary
of annual Bhagidari function/Mela/
More than 30,000 citizens including MTA’s,
IA’s, RG’s, Ministers, MLA’s, MP’s, Councillors, All Resident Commissioners
of states, HOD of All Deptt. of Delhi govt., & Civic agencies MCD, NDMC
Delhi Police, Power Delhi, DJB, Transport, social Welfare, Women & child
Development, trade & Tax Deptt., Forest & Evn., Deptt., Edn Deptt.,
Tourism Labour Deptt., Health & family Welfare, AR Deptt. & Mission
convergence, DSIDC, Industries Deptt., DDA, PWD, Urban Development
Information & Publicity, TTE, Inf & Tech. Commission for women,
Sahitya Kala Parishad, College
Maidan, Hall No.2 to 6
(No cash prize)
Exhibition Hall Sankalp Utav showcases of
future theme/project, People oriented theme of different deptartment /
agencies(betterment of the city in
view of common wealth games 2010) Culture programme by Sahitya Kala Parishad,
Kavi sammelan, Nukkad Natak, Palashsen Euforia band, Oath taken ceremony by
Hon’ble Chief Minister with student of Echo club, Chief Minster’s best rain
water harvesting awards(DJB),
Distribution of awards to :-
displayed theme stall among deptts., - 3 prize
displayed stall among Dy. Commnr.,- 3Prize.
distt. for utilization of “My Delhi I Care fund” – 1
award. (Distt. North)
overall arrangement in Utsav – 1award. (Distt. Southwest)
Video Conferencing – 1 award (Distt. Central)
to Deptt., for outstanding work in promoting B’dari initiative – 1 award
introducing “Bala” concept designed & develop by Sh. Kabir Bajpai, -1
Contribution (Bhagidari A cultural programme) – 1 award .
(Sahitya Kala Parishad)
Echo club- 3 award
Award – 3 award
Contribution – 3 award
for Aap Ki rasoi -3 award
for camp artist – 1 award, College
internal Bhagidari – 2 award.
Best Displayed theme Stall among
1st Prize-Mission Convergence
2nd Prize – Transport
3rd Prize – Delhi Jal Board
Best Displayed stall among Deputy
1st Prize- District North East
2nd Prize – District East
3rd Prize – District Central
Best District for utilization of “My
Delhi I Care Fund
For overall arrangement in Ütsav
Award to Department for outstanding work
in promoting Bhagidari initiative
Delhi Jal Board
For introducing “Bala” concept designed
and developed by sh. Kabir Vajpayee
Special contribution (Bhagidari in
2nd Prize-DelhiTamilEducationAssociationSchool, Motibagh, New Delhi.
3rd Prize-PresentationConventSchool, S P Mukherjee Marg, Delhi
Winner –SKV, Prashant Vihar
Runner-up-SKV, Veer Savarkar No.1
Category Urban (difficult)
Winner – SKV, No.2 TagoreGarden
Runner-up-Ramanujan SKV, Mehrauli
Winner –SKV Samalkha
Runner-Up-S(Co-ed), V Deendar Pur
Man Machine works India Pvt.
Ltd-represented by Sh. Anil Kumar Sethi and Ms. Rupali Sethi
Nestle India Ltd., represented by Sh.
Dilip Peshian Branch Head, F&A Div.,
(Retd)Suman Majumdar – Demonstration on “Surving Terroist Attack
Prof. M D G koreth, chairman, ACORD
Ms. Kiron Wadhera, Presient & CEO,
Ms. Rene Khosla, Director CURE
M/s Ved Pohoja & Associates-Sh. Ved
Support for Äap Ki Rasoi
“Sh. Piyoosh Goyal, Chairman, ISKCON
Food for Life
Sh. Balbhadara Dass, Director, ISKCON
Food for life
Best Internal Bhagidari
Sh.SK Chugh, dy. Secretary, Gen. Admn.,
Sh. Manoj Jain, Suptt (Bhagidari Cell),
Chief Minister Office.
and Quantum of Funding
Bhagidari Programme envisages voluntary participation of the citizens. Efforts
have been made to make it well structured and sustainable. We gave
institutional support by creating the ‘Bhagidari Cell’ in the Chief Minister’s
office and by designating the General
Deptt.as the Nodal
Department to provide financial and administrative support. The ‘Bhagidari
Cell’ has been coordinating the activities covered under Bhagidari as well as
in conducting workshops.
To make it
a sustainable programme, my Government has come up with a detailed plan scheme
of ‘Citizen-Government Interface’. This covers Bhagidari Workshops, various
activities with citizen groups, documentation of the process, printing of
monthly newsletter and award scheme for best citizen groups including MTAs
Decentralisation of Bhagidari
the entire interaction with citizen groups, resource mobilisation, etc. was
being done centrally by the Bhagidari Cell in the Chief Minister’s office.
Although the programme was succeeding even beyond our expectations, it was also
evident that some changes were required in our approach to involve more people
across the length and breadth of the state. To ensure a spatial spread we
decentralised the programme at the Revenue District level with the Deputy
Commissioner (Revenue) as the district co-ordinator. This has helped us to
successfully involve more than 2000 citizen groups in the programme. Requests
keep coming in everyday from new associations and NGOs to join the movement.
initiatives under ‘Bhagidari’ have been taken up by the Government since
January, 2002 :-
Conservation and Water Harvesting by Delhi
Jal Board & Urban Development Department
Water is an essential civic
commodity. Delhi has limited water resources. We are mainly dependent on
neighbouring States for supply of raw water to quench the thirst of our
vast population (1.25 crore) and also the migratory population, i.e.
people visiting Delhi everyday for business/job.
As against present demand of
800 MGD ONLY 650 MGD potable water is available. So we sought intensive
involvement of people / citizen groups in water conservation and water
Delhi Jal Board (DJB), an
autonomous body under Urban Development Department has been identified as
Nodal Agency for this purpose. It has taken following steps :-
Nominating 500 Water Wardens and 1500 Assistant
Water Wardens from amongst citizen groups. They will be imparted
specialised training to check and rectify water leakage through supply
Intensive advertisement campaign to create
awareness about need and means of water conservation.
To provide technical and financial assistance
to Group Housing Societies and individuals taking up rain water harvesting
projects in their buildings. This would help to recharge ground water
table. 150 such work have been completed and 35
are in progress at present.
(VKS)-School Welfare Committee is introduced in more than 600 schools, offers a
mechanism for the local community to be actively involved in the governance of
educational institutions run by the government. Representatives of Residents’
Welfare Associations (RWAs), NGOs, and Parent-Teacher Associations are members
of the VKS. They collaborate to help improve not just the academic, but also
the extra-curricular and infrastructural aspects of the school in question.
These committees will advise in matters of school administration cleanliness,
petty repairs, etc. for which they have been given required administrative and
financial powers. These Committees have been given powers to recommend expenditure
upto Rs. 10,000/- per month for proper upkeep of school infrastructure.
3.Stree Shakti Programme
Started in 2002, the Stree Shakti programme seeks to
empower poor women through initiatives in health, literacy, and income
generation. At the heart of the programme is a Stree Shakti camp that is
typically attended by as many as 1000 women in the course of one day. Before
the camp, local NGOs, in partnership with government, identify women from
household’s belongings to the ‘Below Poverty Line’ category who can benefit
from attending the camp. Representatives from the NGOs and government pay house
visits to explain to the women the purpose, and to invite and motivate them to
come to the Stree Shakti Camp.
The Directorate of Training and Technical Education is
running various it is and Polytechnics where different types of courses
(Certificate/Diploma/Degree Level) in various Non Engineering Trades/Branches
are being imparted to the students. In an institution the work pertaining to the
maintenance of various Civil, Electrical and other types of work is attended by
the PWD. However maintenance by the PWD involves a lengthy process including
the completion of the tendering even for a small work due to which the
Institute suffers a lot. Maintenance works of immediate nature can effectively
be completed locally at institute level with oversight of such maintenance
works through various stakeholders. The Institutional mechanism that provides
for such local level maintenance is the Kalyan Samiti/Welfare Committee for
each institution under the Directorate of Training & Technical Education.
Therefore constitution TaknikiShikshaSansthanKalyanSamiti
in all 23 Technical Institution has been envisaged to address various immediate
needs of the Institution i.e., Polytechnic and ITIs
In order to
eradicate hunger from the streets of the city, Delhi Government in cooperation
with Business and Corporate Houses has started “Hunger Free Delhi
Campaign”-Aapki Rasoi” campaign under “Bhagidari” programme. In this programme,
Corporate and Business Houses have been requested to adopt one of the sites for
providing one square meal to the destitute. The preparation and distribution of
food has been left to the Business and Corporate Houses only and there is
minimal intervention from the Government side in the whole campaign. The spots
for the distribution of food have been identified near night shelters where
there is sufficient space for the distribution. So far, 9 Business and
Corporate Houses have been associated in this campaign. The following centres
of “Hunger Free Delhi Campaign”-AapkiRasoi” have been started till
Progress of Setting up of “AapkiRasoi”
(Food for destitute)
Hunger Free -
Delhi Campaign - 2008
under Corporate Bhagidari
Date of inauguration
Sh.Lallan Singh, SDM
Sh.Ajay Maken, MP
S.P.M. (Market Rani Jhansi Road) near Petrol
Pump (Inside the motor repair market), Jhandewalan
Sh.M.T.Kom, SDM (KarolBagh)
Ms.Krishna Tirth, MP
ChandniChowk (near bus
stand, BhaiMatiDasChowk, near fountain)
Sh.Yogesh Pratap SDM
Area SDM (Kotwali)
Hanuman Mandir, Yamuna
Reliance Fresh through “AkshayaPatra”
Sh.Yogesh Pratap SDM
Area SDM (Kotwali)
(In front of main gate)
ITC Maurya through “AkshayaPatra”
Sh.Parmod Kumar, SDM
Area SDM (RajouriGarden)
Shri Ram Phal Tyagi,
G.T. Road, Shahdara
Sh.Sandeep Dikshit, MP
Sh. Ram Babu
Janpath Lawns, India Gate
Sh. Vats (SDM) Bhagidari
Sh.Ajay Maken, MP
Sh.Surender Pal Ratawal, MLA
Apparel Export Promotion
Sh.Sajjan Kumar, MP
Sh. Raj Kumar Chauhan, MLA
Kalyan Puri near Chand
Cinema Opp. Delhi Jal Board office
Sh.Radha Charan, SDM
Sh.Sandeep Dikshit, MP
Sh.Amrish Gautam, MLA
Sh. Braham Pal, MLA
Sh. Anil Kumar, Councillor
Main Road near UTCS office,
Sh.Radha Charan, SDM
Sh.Sandeep Dikshit, MP
Sh.Naseeb Singh, MLA
Open Ground opposite
Delhi Tamil Sangam,
and Anti-littering campaign by Environment and Forest Department
plastic bags has become a big menace largely due to its non-biodegradable
nature. These bags choke our sewerage system, damage the soil and kill our
cows. The problem is further aggravated by unchecked habit of people who litter
at any spot convenient to them. We felt that involvement of citizen groups is a
must to desist people from using plastic bags and littering at public places.
Our approach to this has been persuasion and not coercion. Environm1ent &
Forest Department has taken up ‘Anti-Plastic’ & ‘Anti-Littering’ campaigns
with the active cooperation of Bhagidar RWAs, MTAs and Eco-Clubs constituted in
schools. Important steps taken :-
The ‘Delhi Plastic Bag (Manufacture, Sale & Usage) and Non Biodegradable
Garbage (Control) Act 2000’ has been made effective from 02.10.2001 in the NCT
of Delhi. The act bans the manufacture and sale of plastic bags of thickness
less than 20 microns. The offence is punishable. The first offence is
compounded @ Rs.10,000/-.
plastic bag collection drive-cum-competition was launched under which 5000 kgs.
Of used plastic bags of less than 20 micron thickness were collected. For
public awareness, the huge pile of collected plastic bags was given the shape
of a Dinosaur and kept at NehruPark.
In 125 colonies programme on waste management has been initiated as a pilot
project for segregation of waste at source level itself into biodegradable
& non-biodegradable and its further recycling.
Government recognises its responsibility towards our senior citizens. We have
launched certain programmes as a token of respect to them :-
Opening of special clinics in 9 hospitals of Delhi Govt. where they can get all
types of required medical services on Sundays from to .
Separate queues in OPD on working days for the senior citizens and giving them
Concessional travel passes in DTC buses.
Special protection scheme for senior citizens has been launched by Delhi
Police. SHO of the area conducts survey of elderly people living alone.
present 2 old age homes are functioning and we are considering more such homes where
not only recreational facilities but also the health care facilities be
provided to the senior citizens.
Old age pension scheme has been started. Eligible senior citizens are given
Rs.1000/- per month on the recommendation of area MLA which is paid to them on
quarterly basis through banks and post offices.
Smart Card Scheme – the ‘AyushPatra’ – for senior citizens of
Delhi will be issued a
Smart Card free of cost. The card will digitally contain the vital profiles of
the holder including his blood group and preferential access to various civic
Reforms in Hospital Management & Quality
Control by Health & Family Welfare Department.
To improve the management of
Hospitals of Delhi Government and Dispensaries to make it responsible towards
patients, we have decided to constitute Hospital Advisory Committee (HAC)
and Rogi Kalyan Samiti (RKS) in each Hospitals/Dispensaries. The society
will have representation from RWAs of the area and other citizen groups.
The expert studies are being conducted for improving the quality of
services offered by Hospitals and reducing delays in imparting medical
Development of Industries
to the above programmes, Bhagidari has taken in its span the Industrial
Associations. In association with the Industries Department confirming
Industrial Areas of Delhi have been made Bhagidars through their Industrial
Associations. A High power Apex level Committee of Senior officers and
representatives of Industries to prepare the policy frame work for growth and
development of Industries in Delhi
in the right earnest.
initiative launched in January 2000 has firmed up and become a movement in
eight years. More than 2000 citizen groups have become our Bhagidars after
having participated in various Bhagidari workshops. The “Bhagidars” have not
only been successful in solving their day-to-day problems, but have also been
providing help to public utility departments in maintenance and up gradation of
services. Some examples are:-
implementation of ‘Clean Yamuna”, ‘Say no to plastic bags’ & ‘No crackers
on Diwali’ campaigns.
Switching on/off of streetlights by RWAs.
reading by RWAs in their residential colony.
regulation in the colonies.
Delhi: "Green Delhi”
verification in the colonies.
Conservation of water by checking misuse of water.
Bill collection ad payment by RWAs.
Desilting of sewers
Coordinating with DVB for handling load shedding and power breakdown.
Prevention of power-theft.
13. Door to
door collection of garbage.
Maintenance of community parks and halls
prevention and successful implementation of neighbourhood watch scheme.
Prevention of encroachment.
Some Success Stories
RWAs and MTAs have started
taking up the collective payment of water bills by cheque on fixed date
267 RWAs and 5 MTAs are
actively participating in observing water leakage and noting them down in a
special register kept by DJB.
RWAs and MTAs in most of the
colonies are participating in the distribution of water through tankers.
140 RWAs have taken up
Rain-water harvesting measures.
143 RWAs and 5 MTAs have
voluntarily taken up participation in the replacement of old/leaking
service pipes in their area.
Delhi Vidyut Board had
organised 16 camps under the Bhagidari scheme for load enhancement. The
department received and processed 5279 applications generating a revenue of Rs.2.64 crores.
Federation of I.P. Extension
II Housing Societies (Regd.) Kiran Vihar, Delhi having 40 housing and
Group Housing Societies as its members covering a population of more than
50,000 people, in association with the Delhi Police conducts verification
of tenants, security guards and domestic servants in the Society itself
and residents are regularly educated about use of safety devices for
vehicles and internal security has been tightened through issue of
identity cards to hawkers, kabaries.
Active co-operation with Delhi
Jal Board resulted in desilting of sewer lines in scheduled manner and the
complaints are attended to without delay or harassment.
Water bills are distributed
through member societies. Bill
collections are being done through collection boxes and the Jal Board has
agreed to accept any amount from the consumer and arrears, if any, being
The Federation of Group
Housing Societies, I.P. Extension started the meter reading scheme in the
member RWAs with active co-operation of the concerned Zonal Officers of
the Delhi Vidyut Board. This federation is one such Bhagidar which have
implemented the meter reading scheme by the RWAs themselves. Under this
programme, presently meter reading of around 23000 electric meters
belonging to 22 RWAs is being done. The Delhi Vidyut Board paid the
federation @ 2.00 per meter for the electric meter reading. The federation
gives this money to the participating RWAs.
Mayur Vihar Phase-I,
Pocket-III Apartment Owners Association has been successful in solving the
following problems under ‘Bhagidari’:-
The old and obsolete panels
of two sub-stations, which were causing frequent break downs of power
supply, were got replaced by the Chairman, DVB, within two days. Now,
there is no disruption of power supply from these sub stations.
Transformer of one of the
sub-stations, which got burnt, was replaced by DVB within a matter of 4 to
One electric pole, which was
uprooted by a heavy vehicle was replaced the same
The street lighting of the
area has greatly improved with the help of the member RWAs.
The water and power supply in
the area has improved tremendously.
The cash counter centre in
Mayur Vihar Phase-I has been included in the list of authorised cash
counter centres of DVB for accepting electricity bills in bulk from RWAs.
Similarly, DJB cash counter centre also accepts payment of water bills by
cheques in bulk. A new cash counter is being opened by DJB in the area
Camps for collection of
property tax bills are being organised by MCD.
The standard of sanitation
and hygiene is very satisfactory. The Sanitary Supervisor meets them
regularly in this regard.
The Vasant Vihar Welfare Association is one of
our founder Bhagidars. With the active efforts of its President,
Ms.DeepaKapoor, the association has
successfully undertaken Rainwater harvesting project and recycling of used
water. The association creates awareness among its residents through
printing of posters, organising cultural programmes and seminars. Their
successful implementation of the Rainwater harvesting project especially
in the A-Block Nursery has become a model for the other RWAs to follow.
After participating in the workshop for Market
& Traders Association in July 2001, Prithviraj Market & Traders
Association came forward to voluntarily take up the Anti-Plastic bags
campaign in their market. The association printed the posters to create
awareness among its member shops and offices and has been successful. The
market no longer does give carry bags made of plastic to their customers.
The Gaffar Market & Traders Association,
has undertaken the replacement of the generators in the
shops in their markets as a step towards making the environment clean.
The Govt. colonies of Timarpur & Gulabi
Bagh with active co-operation of the Delhi Police officials have
successfully carried out the tenant verification in their respective
Kalkaji Bhagidari Coordination Committee is
successfully coordinating the Bhagidari activities of its 25 Residents
Harijan Basti Sudhar Samiti, East Loni Road,
Ashok Nagar has created awareness against use of plastic bags, AIDS and
waste of drinking water by organising camps. The association has issued
identity cards to the howkers in their colony.
Rainwater harvesting projects are increasingly
being taken up by our RWAs. Some notable initiatives in this direction
have been by our Bhagidars of Maharani Bagh Co-operative Housing Society,
S-Block, Greater Kailash-II, RWA, SomViharRWA, Punch Shila Co-operative
House Building Society Ltd.and Sector-3, Rohini, RWA
Tree plantation projects have been very
popular with our Bhagidars. Extensive plantation measures within the
colonies have been taken up by the RWAs of Greater Kailash-II,
Federation of Group Housing Society, Patparganj, Delhi, ChetraVikasSangthan, Palam and Dilshad
The Bhagidari programme was sent by Govt. of
India as one of the official entries to the Commonwealth Association for
Public Administration and Management (CAPAM) International Awards. The
programme has been selected as one of the 30 semi-finalist out of a total
of 150 international entries from all over the world. The CAPAM has
recognised the programme as being truly Innovative and worthy of the
recognition that accompanies achievements such as this in the Public
Our government has also issued instructions
that in the Annual Confidential Reports (ACR) of officers who have a role
in implementing the Bhagidari scheme, a special mention will be made by
the Reporting and Reviewing officers about the involvement and ability of
the officer in implementing the Bhagidari in improving the provision of
services to the public. In particular, mention will be made of significant
innovations introduced, which have made a difference to people’s life.
First, bringing together a large number of citizen groups and government
officials on a common platform was not an easy task. It required detailed
planing and co-ordinated action holding preliminary meetings, interactions and
a whole gamut of logistical arrangements. As the concept emphasised the
voluntary nature of all activities, we wanted to reply on the existing
resources and manpower.
required managing a change process – a change in perceptions of both the
citizens and government officials. The first reaction of citizens was to view
this programme as another avenue for redressal of public grievances. It took
some time to convince them that what we were talking of was a partnership – a
two way process – in which the citizens had to contribute as much as the
government officials. Not only this, they had to acknowledge the ‘ownership’ of
the programme – acknowledge that they were the stakeholders in the development
of this city.
3. We faced
resistance from the field-level government officers who were not willing to
step out of their bureaucratic shell and embrace the direct interaction with
citizen groups. They felt it was erosion of their authority and in many
instances it also stemmed corruption at the field-level.
4. So far
the citizen-groups interacting with us have been registered associations. The
challenge is now step out with the programme into the slum clusters,
resettlement colonies and the unauthorised regularised areas.
5. We have
also broad based the movement by including industrial associations. Shortly we
will reach out to rural areas, women groups and non-governmental organisations.
intent would be to gradually work out changes in policies and legislation,
which would enable the citizen groups to statutorily interact with Government.
With pride one can say
that the Bhagidari initiative has attracted the attention of the
government of India,
which is documenting the entire process for replication in the country.
The documentation of Phase-I of Bhagidari (January 2000 – June 2001) has
been completed with the co-operation of the Department of Administrative
Reforms, Ministry of Personnel, Pension & Public Grievances,
Government of India. The documentation of Phase-II (July 2001 –October
2002) is ongoing and is scheduled to be published by end of November,
In order to build up a
regular interaction with the Bhagidars and to keep them apprised of the
new activities under Bhagidari a monthly newsletter under the title ‘BhagidariMasikPatrika’
is being published since December 2001.
From a movement
beginning with 20 Residents Welfare Associations we are now in active
partnership with more than 1100 citizen groups.
Our efforts have been
recognised by the government of India, and they recommended
our initiative for CAPAM International Innovations Award, 2002. The scheme
has been chosen as one of the 30 semi-finalists out of the total 150
international entries from all over the world. Our initiative
were also recommended by Human Settlement Management Institute
(HSMI), New Delhi
for Dubai International Award for Best Practices, 2002. [The HSMI has been
designated by Govt. of India as the National Level Nodal Agency for
identification and documentation of Best practices as well as for
submission of these Best Practice Entries for the awards of excellence
instituted by DubaiMunicipality, in
associations with the United Nations Conference of Human Settlements
The success of Bhagidari
process is real. The reason of its success lies in the application of
democratic processes of problem solving by dialogue and consensus, where
every stake-holder shares both responsibility and authority, and takes
‘ownership’ for finding and implementing solutions together. This
non-partisan and democratic method of problem solving has been able to
touch the right chord in the citizens’ hearts and they believe that
‘Bhagidari’ can really give them a more meaningful role in governance.
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